Position Summary: The Hearth Service Technician is responsible for the maintenance, repair, and service of a wide variety of gas, electric, and wood hearth appliances in residential and commercial settings. This position provides exceptional customer service by delivering high-quality experiences in alignment with company standards. Additionally, the Hearth Service Technician will assist in training Entry-Level Technicians and ensure all tasks are completed safely, efficiently, and with attention to detail.
Required Qualifications / Achievements:
- Valid driver’s license
- Insurable driving record
- NFI Certification (National Fireplace Institute) or equivalent hearth certification
- Ability to follow written and verbal instructions
- Proficiency in operating power and hand tools safely
- Ability to lift and carry up to 100 lbs on occasion
- Experience working from a 28’ extension ladder and 12’ step ladder
- Ability to perform brazing and soldering tasks for hearth systems
- Strong customer service skills and clear communication with customers and coworkers
- Willingness to invest in necessary tools for hearth service work
- Willingness to participate in training seminars and classes
- Ability to perform routine maintenance and repairs independently on a variety of hearth appliances
- Knowledge of hearth appliance systems including gas, electric, and wood units
- Proficiency in troubleshooting and diagnosing issues with hearth appliances
Desired Qualifications / Achievements
- HVAC or Hearth Tech School Certificate, or equivalent hands-on experience
- High School Diploma or GED
- NFI Certification or equivalent hearth industry certification
- Experience with gas hearth appliance installations and repairs
- Strong understanding of safety standards related to hearth appliance service
Essential Functions and Responsibilities:
- Arrive at job sites at scheduled times and relocate as dispatched during the workday
- Operate company vehicle as needed
- Demonstrate working knowledge of diagnostic and troubleshooting techniques specific to hearth appliances
- Ability to interpret and utilize testing devices and gauges for hearth appliances
- Complete service forms and reports accurately and in a timely manner
- Perform routine preventative maintenance on residential and commercial hearth appliances without supervision
- Demonstrate proficiency in brazing, soldering, and performing minor electrical work
- Maintain a professional appearance and attitude while on-site
- Communicate with customers regarding the status of service visits and provide C.O.D. as directed
- Educate customers on the benefits of maintenance agreements and additional services offered by the company
- Inform customers about replacement options and other products/services in line with company guidelines
- Troubleshoot and repair a wide variety of hearth appliances, including gas, electric, and wood systems
- Read and interpret wiring diagrams, blueprints, and installation manuals
- Layout and install low voltage wiring for hearth systems as necessary
- Provide customers with detailed information about new or renewal maintenance agreement programs
- On-call availability for emergency service calls as required
- Perform light commercial system maintenance using checklists without supervision
- Maintain and repair residential and commercial hearth systems, ensuring optimal performance
- Adhere to all safety protocols and company standards for service and repair work
- Other duties as assigned
Position Summary: The Hearth Service Technician is responsible for the maintenance, repair, and service of a wide variety of gas, electric, and wood hearth appliances in residential and commercial se...
Position Summary: To provide maintenance and repairs on a wide variety of residential and commercial heating and air conditioning systems according to company standards providing the customer with a high-quality experience. Assist with training Service Technicians Entry Level – Level 2.
Required Qualifications / Achievements:
- Valid driver’s license
- Insurable driving record
- EPA 608 Certification
- NATE CORE + 1 Specialty or NFI Certification
- Ability to follow written and verbal directions as given
- Meet all qualifications and have all tools required for Service Technician Level 2
- Work from 28’ extension ladder and 12’ step ladder
- Ability to operate power and hand tools safely
- Must be able to lift and carry up to 100 lbs on occasion
- Demonstrate willingness to invest in tools used in the service of HVAC equipment
- Demonstrate willingness to invest time in service training seminars and classes
- Demonstrate ability to perform routine preventative maintenance on residential system without assistance and supervision
- Demonstrate working knowledge of brazing and refrigeration procedure
- Demonstrate knowledge of service tools and testing devices
- Understand benefits of preventative maintenance
- Demonstrate advanced customer service skills and have ability to communicate clearly, ideas and explanation of problems to residential and commercial customers and coworkers
Desired Qualifications / Achievements
- HVAC Tech School Certificate and/or Equivalent Experience
- High School Diploma or GED
- Valid Unrestricted Minnesota Driver’s License
- EPA 608 Universal Refrigerant Handling Certified
- NATE + 1 Specialty or NFI Certification
Essential Functions and Responsibilities:
- Arrive at jobsite at scheduled time and/ or locations as dispatched
- Relocate from one jobsite to another jobsite as dispatched during the workday
- Operate company vehicle as needed
- Demonstrated basic knowledge of diagnostic and troubleshooting techniques.
- Demonstrated knowledge of proper interpretations of testing devices
- Demonstrated ability to brazing
- Follow instructions from supervisor and/or dispatcher and carry out in timely manner
- Report problems with company tools or vehicle promptly
- Report Problems with Equipment to Service Dispatcher to expedite parts delivery.
- Communicate with customer and collect C.O.D. on maintenance visits as directed.
- Always maintain professional appearance and attitude
- Inform and educate customers about residential planned maintenance agreements
- Inform and educate customers on additional products or services available through company
- Inform customer of replacement options following company guidelines.
- Provide all customers with new / renewal maintenance agreement program information
- Complete all service-related forms properly
- Perform routine preventative maintenance on residential equipment without supervision including completion of maintenance checklists in full
- Demonstrate enhanced customer service skills
- Demonstrated ability to program thermostats
- Demonstrated ability to maintain and repair and a wide range of both residential and commercial HVAC Systems
- Demonstrate ability to perform maintenance and repairs on gas hearth appliances
- Demonstrate basic knowledge and ability to read and interpret wiring diagrams and blueprints
- Demonstrate knowledge and ability to layout and install low voltage wiring
- Demonstrated skills to perform planned light commercial systems utilizing maintenance checklist without assistance.
- Develop basic knowledge of residential hydronic system
- Acquire residential planned maintenance agreements
- On call status for emergency service as required
- Other duties as assigned
Position Summary: To provide maintenance and repairs on a wide variety of residential and commercial heating and air conditioning systems according to company standards providing the customer with a ...
Are you a licensed journeyman plumber looking to upgrade your career? Waconia Comfort is seeking a talented individual to join our team and deliver exceptional plumbing services to our valued residential customers.
At Waconia Comfort, we pride ourselves on providing custom-tailored indoor comfort solutions to every home and business owner. Our impeccable standards have earned us the loyalty of numerous repeat customers, a testament to our commitment to quality work and superior customer service.
We are now seeking a licensed journeyman plumber to diagnose, troubleshoot, install, and repair plumbing fixtures, appliances, and piping, ensuring our customers receive top-quality solutions to their plumbing issues. The successful candidate will be expected to work alongside our team of highly qualified and skilled professionals, using their expertise and knowledge to provide customers with the highest-quality experience possible.
If you share our passion for excellence and meet the requirements below, we would love to hear from you! Apply today!
Work Hours: 7:30 am to 4 pm with a half-hour lunch break
Required Qualifications
- Valid driver’s license with an insurable driving record
- Demonstrated willingness to invest in tools used in the service of plumbing equipment
- Willingness to invest time in training seminars and classes
- Ability to operate both power and hand tools safely
- Ability to follow written and verbal instructions precisely as given
- Demonstrated commitment to developing customer service skills
- Demonstrated mechanical aptitude
- Ability to work from a 28’ extension ladder and a 12’ step ladder
- Ability to lift and carry up to 100lbs on occasion
- High school diploma or equivalent GED
- Valid, unrestricted Minnesota driver’s license
- Current MN Journeyman Card with required CEU hours
- Demonstrated mechanical aptitude
- Proficiency in using tools
- Excellent communication skills
- Willingness to learn
- Motivated work ethic
- Positive attitude
- Strong team player
- Punctuality and attendance
- Walk, stoop, balance on feet, talk, hear, squat, climb, and reach above their head
- Use their hands to finger, handle or feel objects, tools, or controls
- Occasionally lift and/or move objects weighing 50-100lbs
- Use vision abilities such as close, distant, color, and peripheral vision, depth perception, and the ability to focus
- Arrive on time at the job site and/or other locations as dispatched
- Relocate from one job site to another throughout the workday as required
- Operate a company vehicle if necessary
- Follow instructions from supervisors and carry them out in a timely manner
- Promptly report any problems with company tools or vehicles
- Maintain a professional appearance and attitude at all times
- Demonstrate familiarity with all installation-related forms
- Ensure all install-related forms are completed properly
- Possess knowledge of piping design and flow, fixture installation, service tools, and testing devices, brazing skills, and customer service skills
- Complete any other duties assigned
- Maintain a high level of customer satisfaction
- Produce legible and complete paperwork
- Keep up with timelines, safety policies, and instructions
- Show a desire to learn in order to improve skills
- Uphold the opinion of the mentoring field training staff
- Follow directions as required by supervisors
Are you a licensed journeyman plumber looking to upgrade your career? Waconia Comfort is seeking a talented individual to join our team and deliver exceptional plumbing services to our valued resident...
Are you passionate about installing high-quality HVAC and hearth systems? If so, Waconia Comfort, a premier provider of custom-tailored indoor comfort solutions, is looking for a skilled and motivated individual to join our team as a Residential HVAC Installer Level 3.
The Residential HVAC Installer Level 3 will be responsible for installing residential and light commercial HVAC and hearth systems, ensuring that each installation meets our impeccable standards and provides customers with a top-quality experience. Additionally, you will have the opportunity to assist in training Installer Entry-Level 2 technicians, helping to develop the skills and expertise of our team.
If you possess the necessary skills and experience and share our dedication to customer satisfaction and excellence, we encourage you to apply for the Residential HVAC Installer Level 3 position at Waconia Comfort today!
Work Hours: 7:30 am to 4 pm with a half-hour lunch break
Required Qualifications
- Hold a valid driver’s license and have an insurable driving record
- Hold EPA 608 Universal Certification
- Hold NATE Core or NFI Certification
- Demonstrate mechanical aptitude
- Demonstrate a willingness to invest in tools used in the service of HVAC equipment
- Be able to work from a 28’ extension ladder and a 12’ step ladder
- Be able to operate power and hand tools safely
- Must be able to occasionally lift and carry up to 100 lbs
- Ability to follow both written and verbal directions as given
- Demonstrate ability to install residential HVAC & hearth systems without assistance
- Demonstrate ability to communicate ideas and explanations clearly to residential and commercial customers and coworkers
- Possess advanced customer service skills
- Demonstrate a willingness to invest time in training seminars and classes
- Meet all qualifications and have all tools required for Service Technician Level 2
- High school diploma or GED
- Valid unrestricted Minnesota driver's license
- NATE Core + 1 Specialty or NFI Certification
- HVAC tech school certificate and/or equivalent experience
- EPA 608 Universal Certification
- Possess Installer Level 3 toolbox as required by the employer
- Successfully demonstrated the responsibilities and functions of an Installer Level 3, as outlined in the job description and documented by your Field Training Supervisor (FTS)
- Understand and follow the company policy and procedures
- Hold NATE Core + 1 Specialty or NFI Certification
- Consistently exceed or meet all the Success Factors or Job Competencies of an Installer Entry Level 3, as stated in the job description
- Obtain a recommendation from the Field Training Supervisor (FTS) for advancement
- Have a minimum of 25 Rate Our Business reviews
- Demonstrated mechanical aptitude
- Proficiency in using tools
- Excellent communication skills
- Willingness to learn
- Motivated work ethic
- Positive attitude
- Strong team player
- Punctuality and attendance
- Walk, stoop, balance on feet, talk, hear, squat, climb, and reach above their head
- Use their hands to finger, handle or feel objects, tools, or controls
- Occasionally lift and/or move objects weighing 50-100lbs
- Use vision abilities such as close, distant, color, and peripheral vision, depth perception, and the ability to focus
- Arrive promptly and relocate from one job site to another as dispatched throughout the day
- Operate the company vehicle as required
- Follow the supervisor’s instructions and complete tasks in a timely manner
- Promptly report any issues with tools or the company vehicle
- Maintain a professional demeanor and appearance consistently
- Show proficiency in all installation-related forms and processes
- Possess knowledge of designing and laying out residential duct systems
- Properly complete all installation-related forms
- Show an advanced understanding of electrical refrigeration principles, duct design and airflow, service tools, testing devices, and brazing skills
- Demonstrate exceptional customer service skills
- Independently install residential HVAC and hearth systems
- Develop knowledge of hydronic system designs and equipment performance checks/start-ups
- Assist in training Installer Entry Level 2
- Complete any other duties assigned
Are you passionate about installing high-quality HVAC and hearth systems? If so, Waconia Comfort, a premier provider of custom-tailored indoor comfort solutions, is looking for a skilled and motivated...
Are you interested in kickstarting a rewarding career in plumbing? Waconia Comfort is a premier provider of custom-tailored indoor comfort solutions, and we are looking for a talented and motivated individual to join our team as a Residential Apprentice Plumber.
In this role, you will work alongside our highly skilled professionals to assist in installing and repairing plumbing fixtures, appliances, and piping. You will play a vital role in ensuring our customers receive top-quality solutions and a high-quality experience.
If you have a passion to learn and grow in the plumbing industry, and meet the requirements below, we encourage you to apply for the Residential Apprentice Plumber position at Waconia Comfort today!
Work Hours: 7:30 am to 4 pm with a half-hour lunch break
Required Qualifications
- Valid driver’s license with an insurable driving record
- Demonstrated willingness to invest in tools used in the service of plumbing equipment
- Willingness to invest time in training seminars and classes
- Ability to operate both power and hand tools safely
- Ability to follow written and verbal instructions precisely as given
- Demonstrated commitment to developing customer service skills
- Demonstrated mechanical aptitude
- Ability to work from a 28’ extension ladder and a 12’ step ladder
- Ability to lift and carry up to 100lbs on occasion
- High school diploma or equivalent GED
- Valid, unrestricted Minnesota driver’s license
- Current MN Apprenticeship card with required apprenticeship hours
- Possess an installation tool set as required by the employer
- Demonstrate proficiency in the Residential Apprentice Plumber job functions and responsibilities outlined in the Job Description. This must be documented by your Field Training Supervisor (FTS)
- Understand and adhere to the company policy and procedures
- Consistently meet or exceed all Success Factors/ Job Competencies of the Installer Entry Level as outlined in the Job Description
- Receive a recommendation for advancement from your Field Training Supervisor (FTS)
- Complete all required apprenticeship hours
- Complete all required continuing education (CEU) hours
- Demonstrated mechanical aptitude
- Proficiency in using tools
- Excellent communication skills
- Willingness to learn
- Motivated work ethic
- Positive attitude
- Strong team player
- Punctuality and attendance
- Walk, stoop, balance on feet, talk, hear, squat, climb, and reach above their head
- Use their hands to finger, handle or feel objects, tools, or controls
- Occasionally lift and/or move objects weighing 50-100lbs
- Use vision abilities such as close, distant, color, and peripheral vision, depth perception, and the ability to focus
- Arrive at the job site at the scheduled time and/or locations as dispatched
- Relocate from one job site to another as dispatched during the workday
- Operate the company vehicle as needed
- Follow instructions from the supervisor and carry them out in a timely manner.
- Promptly report any problems with company tools or vehicle
- Maintain a professional appearance and attitude at all times
- Develop familiarity with all installation-related forms
- Properly complete all install-related forms
- Develop a basic knowledge of piping design and flow
- Develop a basic knowledge of fixture installation
- Develop a basic knowledge of service tools and testing devices
- Develop brazing skills
- Develop customer service skills
- Develop skills to assist with the installation of residential HVAC & hearth systems with the assistance of an Installer Level 3 or higher
- Perform any other duties as assigned
Are you interested in kickstarting a rewarding career in plumbing? Waconia Comfort is a premier provider of custom-tailored indoor comfort solutions, and we are looking for a talented and motivated in...
